Help is just a phone call away at (800) 654-2810. call-center

When you call the Info-Line for Aging and Disability you’re well on your way to accessing thousands of resources, services, and programs available to seniors and younger adults with disabilities in southwest Michigan. Our professional, highly trained Community Information Managers make it easier for seniors, family members, caregivers, and friends to get the support they need. They are trained to answer questions about:

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“Who will care for me when I can longer care for myself?” 

“Are my parents safe at home?”

Helping individuals find answers to these and many other aging and disability-related questions is the specialty of Custom Care professionals. Whether you’re planning for your own care or caring for aging parents, we can provide you with the unbiased answers and resources you need – you don’t have to do it alone. We'll put our over 40 years of experience to work for you and your loved one.

Caregiver Support

A Realistic Long Term Care Choice:Long20Term20Care v2

Region IV Area Agency on Aging offers adults of any age the option of receiving long term care in the home and community instead of a nursing home or other long term care facility. 

The Care Management program offers an in-home assessment and connection to an array of home and community-based services to assist older adults and younger persons with disabilities to live in the setting of their choice. It can also help people transition back into the community from an assisted living facility, nursing home, or after a hospital stay.  

In-Home Community Services assists seniors and adults with disabilities to live in their own homes and communities with dignity and independence. Various funding sources have differing eligibility requirements. Some programs are based on age and income, others have are-only eligibility requirements.

My Life. My Choice. 
Nursing Home Transition Program

~ "Thank you for helping me get back home...." –Geoffrey, Grand Junction Read more of Geoffrey's story here
~ "I never thought moving home again was possible." –Ralph, age 87
~ "I had no idea where to turn. Region IV Area Agency helped my mom move home again. What a blessing!" – Andrea, age 45
~ "They helped me get back home. They've been so good to me!" - Pauline, age 80 Read more of Pauline's story here

The Nursing Home Transition Program is for people who reside in a nursing home and want to talk with someone about other living options. Whether you have been in a nursing home for a few months or a few years, if you are interested in moving out of the nursing home, we are here to help.

My Life. My Choice
Coordinating care in the home

The MI Choice (pronounced My Choice) Waiver program is designed specifically for low-income adults age 18 and older who need nursing home level of care but prefer not to live in a nursing home. The program provides individuals with a choice to receive the services they need in their own home or other community setting such as an assisted living or adult foster care home instead of in a nursing home. Income and asset limits apply. Please call (800) 654-2810 to learn more. 

My Choice Waiver

senior EmploymentBuidling on a Valuable Resource 

Finding a job can challenging for the mature worker. We believe that older workers provide a valuable resource to the needs of a 21st century workforce.

The Senior Employment program, also called the Title V Program, provides high quality job training and employment assistance for job seekers aged 55 and older who are income eligible.

Computer Learning Center provides education and access to computsenior computerer technology and the Internet for people ages 50 and up. If you are looking for some help to learn new or enhance existing computer skills, you have found the right place. Welcome. Come on in and make yourself at home.


Will you soon be eligible for Medicare?  If so, attend the New-to-Medicare class.  In this class, you will learn:

  • The difference between original Medicare and Advantage Plans
  • If you qualify for valuable premium savings programs
  • The best time to enroll in Medicare healthcare plans
  • When you can make changes to your coverage
  • How to protect against Medicare fraud

Are you caring for someone with Alzheimer’s, dementia, or memory loss?Confident Caregiver

CCC reg logo2

Creating Confident Caregivers® is an educational training program for family members who are caring for a person with a dementia related illness, such as Alzheimer’s Disease. The Creating Confident Caregivers®  program has been proven to reduce caregiver stress by providing caregivers with useful tools and information.

Creating Confident Caregivers® is not a support group, but an opportunity to learn new information and strategies that will make the job of caregiving easier and more rewarding. Caregivers will learn about the progression of the disease, how it impacts their loved one, learn strategies to manage difficult behaviours and the importance of taking care of themselves.  

Caregivers will learn how to:  

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senior-mom-daughter1Caregiving is a great responsibility that can sometimes take a toll on spouses, parents, children, and friends. Through this series of classes, caregivers develop coping strategies and tools needed to manage the difficult days of caregiving. Designed to empower caregivers with new skills for managing challenging situations, some of the topics may include: preventing burnout, stress reduction, reducing feelings of guilt and frustration, and coping with role reversal.  

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Looking for a way to make a difference in your community? Join forces with hundreds of other people in southwest Michigan who give of their time, talent and energy to improve the lives of seniors and younger persons with disabilities. Whether you have just a few hours a month or 20 hours a week, you can make a significant difference in our community by volunteering through the Area Agency on Aging. Check out the volunteer opportunities listed below or call (800) 654-2810 to find out how you can get involved.

aging well crop 1-11 t640Computer Learning Center is an all-volunteer computer learning center for people age 50 and older. Our volunteers come from the private and public sectors. They are business people, teachers, and homemakers. They come to share their expertise, to make a contribution to the community, to meet new people and be part of the team, or to learn new skills. The reasons for volunteering are as varied as the people who volunteer. What is certain is that each volunteer will make a positive contribution to the success of our Computer Learning Center.

Senior-Companion-Program2-optAmericans are living longer than ever before. More older adults will need long-term care, but prefer to live at home rather than in a nursing home or hospital. Senior Companions are volunteers who spend 15 to 20 hours each week giving one-on-one attention to adults having difficulty with daily living tasks.

Senior Companions provide the assistance many older adults and people with disabilities may need in order to live independently. A Senior Companion may go along to help with grocery shopping or for a walk. They may spend time helping to write a letter, prepare a meal or pay a bill. Senior Companions make the lives of those they serve less lonely by offering simple friendship and a helping hand.



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workshop leaderVolunteer class leaders play a critical role in helping Region IV Area Agency on Aging fulfill its mission of Offering Choices for Independent Lives. High caliber training is provided to allow volunteers to have meaningful impact in the lives of those they teach.  The volunteer training session is a one-time commitment, with the request that, once trained, volunteers will facilitate at least one six-week workshop a year. Volunteer leaders courses are offered in:

MMAP CounselorMMAP (Medicare/Medicaid Assistance Program) is a free, unbiased, volunteer-staffed service which assists people who have problems or questions about Medicare, Medicaid, Medicare Supplemental Insurance, Medicare Part D enrollment, Long-Term Care Insurance and related issues.

MMAP is seeking volunteers who enjoy meeting and working with other people, who love a challenge, are familiar with computers and the internet, and are interested in helping other people in their area.

FGP and childSome children have special needs that only special people can meet. Foster Grandparents draw on the wisdom and devotion they have gained through their many years of life and in turn serve as mentors and tutors, restoring and reinforcing a sense of community and the value of an extended family in the children.

In helping children who are developmentally disabled, visually or hearing impaired, emotionally or physically abused, physically or learning impaired, Foster Grandparents earn the love of the children and also enjoy companionship of other volunteers.

Report-Abuse-PosterAPS 393031 7Adult Protective Services investigators protect vulnerable adults from abuse, neglect and exploitation by coordinating with mental health, public health, law enforcement, the probate courts, the aging network, community groups and the general public. If you suspect abuse, neglect or exploitation, call 855-444-3911 any time day or night to make a report. Staff will investigate allegations within 24 hours after the report is received.

Legal assistance is availble is available to seniors (age 60+) with legal concerns through representation, advice and referrals.

The Long Term Care Ombudsman program was created to help address the quality of care and quality of life experienced by residents who reside in licensed long term care facilities such as nursing homes, homes for the aged, and adult foster care facilities. The Long Term Care Ombudsman program is available toll free at 1-866-485-9393 for concerned relatives to investigate complaints, suggest remedies, and assist with resident rights, payments, issues, guardianship, and nursing home placement.